Shipping and returns
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
1. What kind of logistics are adopted when Orose ship products ?
All products of Orose use DHL, FedEx, EMS, SF Express international logistics and distribution, etc.
2. Whether the customers need to pay for the freight? How long the products transport need ?
Free shipping for all orders！Once your payment is confirmed, we will begin production right away. Production usually finishes in 24 hours. Once your order is ready for dispatch, we use DHL for shipping. The shipping process itself can take anywhere from 3-10 business days.
3. Will customers be charged for any import duties/taxes ?
99% customers will not be charged for any import duties /taxes. However, if there is, you may be subject to import duties / taxes according to your customs authority.
4. What is " Orose 30 days unconditional return policy " ?
"Orose 30 days unconditional return policy" gives commitment: If you are not satisfied with Orose products, you can ask for a refund or replacement unconditionally within 30 days from receiving the goods.
Note: This policy does not contain Orose silk pajamas.
You can tell us your refund or replacement needs through the website (CONTACT US button) or email (email@example.com), we will deal with it in the first time.
5. Are there any restrictions for Orose refund or return ?
You buy Orose products within the scope of “Orose 30 days unconditional return policy”, you can ask to return money or refund unconditionally within 30 days after you receiving the goods. Return or refund application more than 30 days will no longer accept.