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Order on Orose Website

FAQ »

1. How to register/login on the Orose website?

Registration
Click the top right corner of the "Sign up" button on the Orose website, there will be a registered accounts dialog box jumping out. You need to fill in the necessary information to register. After registering the account, you can login in Orose website for shopping.

Login
If you already have an Orose account, you can directly click the top right corner of the "Log in" button to Log in directly on the website. You can also login directly through the social network account.

2. How place an order on the Orose website?

a. After logging on Orose account, you can choose the color, size, quantity of the product you want to buy, and add to cart.
b. Fill in shipping address, logistics, payment and other relevant information on the Orose website.
c. After placing an order, you can browse your selected products through the top right corner of the shopping cart on the Orose website.

3. How to pay? Whether the payment is safe?

After you complete an order on Orose website, click on the pay button. Orose adopts the most advanced encryption method of payment, which can totally guarantee the safety of your payment account.

PayPal
Choose your items and add them to your shopping cart, click the button "PROCEED TO CHECKOUT"

Complete your shopping by entering your paypal information and make payment as per the procedures on site.

4. How to change or cancel the order?

After you confirm the order within 6 hours, you can cancel the order. Order more than 6 hours, Orose does not support the cancellation of the order.

5. If customers are not satisfied with the product, whether can return of the goods?How to return and refund?

First of all, each product of Orose has strict quality testing, we are very confident in Orose products, almost all of the customers are satisfied with Orose products. However, there are still some factors causing that customers are not satisfied with products, such as some unforeseen factors in the process of transport goods damage, etc.

As long as customers feel not satisfied with the products, Orose supports return. You can return within 30 days after payment of the goods without any conditions. You need to send the products to Orose, this part freight need you pay for. When Orose receives the goods, the payment will be refund to your account within 3 working days.